RESOURCES
4 CX Action Steps in a Recession
Learn how, with the risk of an upcoming recession, we draw on historical data to recommend best practices for customer experience management.
Reimagining CX for the Metaverse Economy
Discover what you need to know about the metaverse and how to navigate, identify, and design new online worlds for customers.
5 Ways to Manage CX Anywhere
There are 6.3 billion smartphone users globally and 88% of mobile time is spent on apps. See why CX professionals need to manage CX routines anywhere.
Web3 and Customer Engagement: How Blockchain Technology is Revolutionizing CX
Learn how Web3 is more than a techy buzzword, and read some practical use cases and guiding info on how to leverage it for better CX and engagement.
Leveraging the Cloud: Reimagine your Contact Center CX
Confused about cloud-based contact center technology? Have no fear!
The Four Pillars of a Successful Corporate Environmental Sustainability Practice
Discover a customer-centric approach to corporate environmental sustainability that can benefit your business and the planet.
Personalization Powered by AI
AI infused technology connects data in a way that improves efficiencies, and offers that human touch personalized experience your patients expect.
Reimagine Patient Experience with AI
Your patients need empathy and your staff need tools to increase efficiency. The solution – AI-powered technology.
How to Secure Buy-In for Cloud Migration
Cloud migration can feel daunting to many companies. Concentrix makes migrating your contact center to the cloud easy!