RESOURCES
5 Ways to Manage CX Anywhere
There are 6.3 billion smartphone users globally and 88% of mobile time is spent on apps. See why CX professionals need to manage CX routines anywhere.
Web3 and Customer Engagement: How Blockchain Technology is Revolutionizing CX
Learn how Web3 is more than a techy buzzword, and read some practical use cases and guiding info on how to leverage it for better CX and engagement.
Leveraging the Cloud: Reimagine your Contact Center CX
Confused about cloud-based contact center technology? Have no fear!
The Four Pillars of a Successful Corporate Environmental Sustainability Practice
Discover a customer-centric approach to corporate environmental sustainability that can benefit your business and the planet.
How to Secure Buy-In for Cloud Migration
Cloud migration can feel daunting to many companies. Concentrix makes migrating your contact center to the cloud easy!
Enabling the Future of Selling
We’ve partnered with Sales Enablement PRO on a new research report, Enabling the Future of Selling to help you decide where to invest.
The API Economy Playbook
Our API economy playbook demonstrates how productized APIs can deliver experiences that achieve true developer independence.
Key Activities and KPIs to Connect Your Customer Journey Experience
Check out our 5 key goals for customer success to proactively ensure that customers are achieving the intended outcomes with your product or service.
Metacognition and Critical Thinking in Trust and Safety
Discover the role of metacognition and critical thinking in successful job performance of trust and safety experts.