We see a once-in-a-generation opportunity for providers and payers to reimagine healthcare loyalty.
From earning consumer trust to establishing brand relevance, technology and care models are evolving to create patient experiences that increase retention and belonging.
Concentrix Catalyst conducted independent research with 1,016 consumers to better understand the state of healthcare today. Our findings uncovered an industry-wide challenge in gaining and keeping consumer trust. Shifts in the industry and in the expectations of its consumers are making healthcare loyalty a must-win battle.
Download the whitepaper from our leading loyalty team and discover:
- Best practices in loyalty that can be adopted by both providers and payers.
- What customer lifetime value looks like in healthcare.
- How loyalty strategy can impact real-world metrics such as HEIDIS scores and stars ratings.
- A new model of connected membership that works to engage customers before, during, and after care episodes.