Our infographic takes you from initial onboarding (first 30-90 days) and adoption (first 90-120 days) through regular health checks, ongoing Voice of the Customer monitoring, and contract renewal. We’ll show you how to guide customers through targeted milestones and then reach out to make sure they’re happy. Our sales enablement team will highlight the importance of capturing product expectations and experiences, and of ensuring that customers realize the value of your product.
Your customer journey experience is both a journey and an experience, and that means you need to be involved at every step. Without regular communication and engagement, that journey may very well end before its time.
Download the full infographic and learn how to start using your data to benchmark usage Customer success is a proactive process to ensure that customers are achieving the intended outcomes with your product or service. Check out the key goals we recommend to drive your customer journey experience, and then dig deeper to match key activities to your KPIs.