How Can Customer Data Drive a Better Auto Experience?

Auto Experience

What does it take to turn car shoppers into brand loyalists? For OEMs and dealers, it means reimagining the car buying experience.

In this infographic, we take a look at key findings from our 2023 Automotive CX Executive Report, where Concentrix and Salesforce® surveyed leading OEMs and dealers to gain insights into where the rubber meets the road in improving the CX automotive journey.

Download our infographic to discover how vision, strategy, and customer data are modernizing interactions to enable better automotive CX.

And to find out where your organization stands on the CX spectrum, complete our Concentrix Automotive CX Assessment.

Better Together: Concentrix and Webhelp are now one company — global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions.
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