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Contact centers are no longer just service hubs—they’re the frontline of fraud defense. Account takeovers are surging, fueled by social engineering, credential-reset abuse, and outdated authentication methods. The impact of contact center fraud is real: rising fraud losses, compliance penalties, and eroding customer trust.
Passwords and knowledge-based authentication simply don’t hold up against modern fraud tactics. Traditional security layers create complexity, not protection—leaving teams scrambling to respond after the damage is done. That’s why we’ve partnered with 1Kosmos to redefine what secure identity means in the contact center environment.
The Concentrix CyberProtect and 1Kosmos contact center fraud prevention solution brings biometric identity verification directly into your contact center workflow—across voice, chat, and digital channels. Using AI-driven document and biometric matching, verification is completed in under 60 seconds. Sensitive customer data is encrypted, ensuring advisors never view or handle PII. The result: fraud blocked at the source, predictable operational costs, compliance confidence, and a faster, more trusted customer experience.
Download our solution sheet to find out how we can help you stay ahead of contact center fraud.
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