Fact Sheet

Omnichannel Insights & Analytics

Today’s customer journeys are rarely linear. Customers contact you across multiple digital and social channels—and you need to respond in kind or risk negative impacts. But there’s also great opportunity to use omnichannel analytics to transform the data from these online conversations into actionable insights to power your brand strategy. 

So, what should you do with all this data? Use it! Omnichannel Insights and Analytics can help by tracking, collecting, and analyzing data from all brand sites and social media networks. This means monitoring all posts, videos, conversations, handles, hashtags, followers, clicks, and shares about the brand or customer experience.  

With our solution, you’ll better understand customer behaviors and preferences, build and sustain brand equity, improve campaign performance, manage online reputation, and gain a competitive advantage. 

Download our fact sheet to see how we can help you optimize your omnichannel CX and increase brand value and customer loyalty. 

Concentrix

Concentrix + Webhelp is now Concentrix. Bringing together integrated technology and services to power your entire business.