Solution Sheet

ConcentrixCX Text Analytics

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Insights / Solution Sheets

With ConcentrixCX Text Analytics, you’ll be able to:

Analyze a 360° view of CX
Capture unstructured data from surveys, social, complaints, chat, email, messaging, and speech.

Live-Time Alerts
Trigger alerts using AI to identify at-risk customers and mitigate issues on the spot.

Instantly identify problems
Isolate emerging issues with proprietary NLP to quantify customer emotions and let AI prioritize your opportunities.

Employee Notifications
Recognize employee bright spots and push out motivational messages from the top down.

Published August 5, 2020

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