ConcentrixCX Media Center

These days, when most interactions are virtual, it can be hard to get to know your customers. NPS scores alone aren’t enough, and structured feedback doesn’t always convey how a customer really thinks or feels. That’s where the ConcentrixCX Media Center comes in! By capturing multimedia customer feedback and enabling real-time playback, employees can see and hear the emotion your customers are feeling.

• Capture and play back multimedia feedback from customer surveys and contact center call recordings
• Build deeper human connections that motivate employees to deliver great customer experiences
• Inspire a “customer first” culture at every level of the organization