Fact Sheet

Cloud Contact Center Powered by Genesys

Cloud Contact Center Powered by Genesys

Optimize Your Contact Center for Scalable Growth

Customers are the heart of any business, and they expect exceptional CX. Moving your contact center to the cloud enables you to quickly adapt, shift, and meet customer expectations while also driving your business efficiencies and cost considerations.

Together, Concentrix and Genesys provide the contact center as a service (CCaaS) solutions and ongoing maintenance services to ensure your brand experience is optimized for scalable growth. We’ll help you design, build, and run an all-in-one, AI-powered omnichannel platform.

Download our fact sheet to find out how we can help you establish real connections with faster, smarter, more personalized customer service and accelerate outcomes for your business.