Email has remained a primary CX channel since the 1990’s, but it has its share of challenges. Increased handle time, low accuracy, manual workload, limited reporting, and backlog volumes—to name a few.
The path to improved operational efficiency and customer satisfaction lies within intelligent automation technology and email bots. The Concentrix Email Bot is an AI/machine learning (ML) powered solution that delivers human-like conversations through our proprietary natural language processing (NLP) and natural language understanding (NLU) technology. These deep cognitive and automation capabilities help you to truly understand customers’ needs and lower advisor effort on repetitive tasks to optimize your workforce.
Download our fact sheet to find out how we can build your enterprise ready email automation engine.