Contact center as a service (CCaaS) solutions offer many benefits by letting you operate your contact center as one central system in the cloud—but they come with limitations. They’re often built around a specific vendor’s technology, requiring custom work to integrate and leave you tied to a vendor long-term, with little flexibility.
Concentrix’s AnyPaaS solution lets you to break free from those limitations. Our vendor-neutral CCaaS solution platform allows you to adapt, shift, and pivot quickly to react to unexpected market changes or service outages. With the ability to switch technology vendors seamlessly without interruption—and without customer or advisor user interface changes—it provides the guaranteed redundancy needed to never lose connection with customers.
Download our fact sheet to find out how AnyPaaS gives your contact center the freedom of choice, flexibility, and redundancy.