CX Transformation, CX Model Design, Customer Research, Voice of the Customer
Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization
Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics
Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections
The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.
We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.
Learning from Leaders: Fifth Third Bank modernized their VOC program and switched to ConcentrixCX. In about 9 months, they successfully reimagined their business VOC program to gain fresh actionable insights to optimize their customer experience. Download to gain practical, hands-on knowledge that you can apply to your program, and learn how they engineered this success.
