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Ten Social Media Mistakes to Avoid
Today’s digital world has brought to light how using social media can really change how and where your organisation operates. However, there is little room
Delivering a Great Customer Experience – It’s all about Context
There’s no such thing as the “right customer experience.” Every customer of every business has his or her own perceptions of good/right experience expectations and
Omni-Channel isn’t the Future, it’s the Present
A Saturday spent shopping with friends, has always (for me) been a perfect way to relax! These days, I’m as likely to shop on a