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Contact Center Technology: Where It’s Been and Where It’s Going
Contact center technology has come a long way from rotary phones and switchboards. Find out what’s next from Concentrix.
Five Ways to Refresh Your Travel Loyalty Program
If you’re ready to cruise past mileage points and into deeper relationships with your customers, here’s how to refresh your travel loyalty program.
Local Communication is More Relevant and Influential with Customers
Adopt a strategic approach to managing local communication so that each touchpoint reaches the customer with what they need, when they need it.
Should You Replace Email with Messaging?
Find out how adding messaging to your communication channels can improve customer satisfaction and the customer experience.
What Do Enterprise Content Management and Six Sigma Have in Common?
If you create content, you work in a factory. Learn how reducing waste in the assembly line can help you produce content faster and cheaper.
How to Get the Most Out of Conversational AI for Your Next-Gen IVR
Learn how conversational AI is essential to next-gen IVR solutions and how this powerful technology can enhance your customer experience.
Convenience and Trust Define the New Battleground in Healthcare Ecommerce
Find out how innovators and disruptors are reshaping what consumers think about healthcare, and how incumbent providers need to move with the times.
Under the Hood: Automotive Dealer Marketing and Localization at Scale
With the recent launch of Salesforce Automotive Cloud, the automotive industry now has a solution to deliver a unified 360-degree customer experience by consolidating vehicle,
How to Win at CX with a Customer Data Strategy
Read more about the latest episode of Born Digital, where we cover journey mapping, service blueprinting, developing a data strategy, and more.