INSIGHTS
Reimagining Everything CX
Learn how CX Consulting and CX Journey Mapping led to process improvements that resulted in a modernized customer experience.
Discover how contact centers can help build customer loyalty while driving engagement for the business.
Orchestrate your full analytics ecosystem with data and analytics services that support your full journey.
Get the freedom of choice, flexibility, and redundancy with our vendor-neutral cloud contact center as a service (CCaaS) platform.
Find out about ConcentrixCX and how its integration with Adobe provides actionable insights for better customer experiences.
Optimize your Salesforce environment and turn your service connections into personalized selling journeys.
Transform data from online conversations into actionable insights to power your brand strategy.
Fast-track to next-gen CX with confidence with our integrated cloud contact center solutions.
Decode your financial services VOC program by identifying and prioritizing what customer pain points are most important to your business.
The future of customer service is here. Watch this webcast and learn how to envision an integrated CX strategy powered by AI technologies.
High-Performance Engines or Cup Holders: Knowing What Matters Most to Your Customers
Bringing a product to market starts with an intimate understanding of target audience. Here are 5 considerations for a value proposition.
Six Undeniable Benefits of Using Salesforce Community Cloud Web Portals
There are many benefits of using Salesforce Community Cloud as a web portal for your partners including integration with Sales Cloud.
Enterprise Information Management in Technology
Mastering data integrity, order management and quote generation By Pat McLaughlin Global Accounts, Technology Industry Clients have multiple systems and complex processes on which they
What to Do After Implementing Salesforce
Salesforce is a journey. What to do after implementing Salesforce is as important as the implementation itself.
Tips For Creating a Winning Pardot Implementation Strategy
If you’re planning to implement Pardot, make sure you create an implementation strategy. Configuring Pardot quickly can cause frustration.
Is the Contact Center the Missing Piece of the of Omni-channel Retail Puzzle?
Retailers are getting very excited about contact centers. This may come as a surprise – after all, aren’t contact centers an increasingly costly yet necessary
Six Reasons to Consider Marketing Automation
Marketing automation has become a marketing mega-trend in the past 3-5 years. But…why should you consider marketing automation?
Top Success Tips For Integrating Pardot and Salesforce
By integrating Pardot and Salesforce, you can enable ROI reporting and a comprehensive view of leads. Gain a 360-degree view of the customer.
Three Ways Disparate Software Systems Are Costing You Deals!
Great technology provides value by managing data and workflows. But disparate software systems can hinder automation.