INSIGHTS
Thought leadership and research to inspire innovative experiences
INSIGHTS
Thought leadership and research to inspire innovative experiences
In this recap of our latest Born Digital episode, we explore how implementing AI is reshaping the way we do business.
Learn about the future of Trust and Safety and how to ensure a secure and reliable platform.
Join experts at Adobe and Concentrix as they explore how generative AI can help your marketing and CX teams achieve business goals.
Discover how behavioral science can transform experiences across AI and human interaction and maximize your AI tech investments.
Explore the top trends shaping the trust and safety industry, and the impact of the emerging landscape for safeguarding online communities.
Concentrix and Celonis team up in this process mining webinar on CX Bridge, the first front- and back-office process optimization solution.
Discover the benefits of tech-powered, digital patient support programs with insights from our successful collaborative programs.
Find out how behavioral science—the discipline of understanding human decision-making—can play a key role in harnessing AI.
From workflows to decision-making, delve into the practical applications that make process mining a key driver of operational efficiency.
Explore how Concentrix + Webhelp and Amazon Connect can support your adoption and implementation of generative AI.
Got questions about CX? What is it, what does it mean, and what does it look like? Our experts share their thoughts on all things CX in this video.
Discover 2024’s transformative business landscape, where navigating disruption is key to success.
Discover the top 5 CX trends for 2024, what they mean to you, and how they can be applied to your organization.
How do we know automotive customers want localized marketing communications? We asked them. Read our report and give your campaigns the green light.
Discover 10 of the top enterprise technology trends for 2024 and how they can be applied to your organization.
CX Bridge Solution
Seamlessly connect front and back-end for exceptional customer journeys. Explore CX Bridge: the game-changing solution for contact center success.
The Future of Customer Loyalty Programs
Discover what’s in store for the future of loyalty programs with our latest whitepaper.
Generative AI’s Impact on the Voice of the Customer
Generative AI is changing the landscape for Voice of the Customer. Watch this webinar and learn how it will drive customer engagement in the future.
Generative AI and Enterprise Intelligence: The Next Horizon for VOC
Learn how generative AI is transforming the VOC landscape, helping companies move from feedback management to enterprise intelligence.
Voice of the Customer: Creating a Connected Customer Experience
In this recap of Born Digital episode six, we explore the role voice of the customer plays in digital transformations, ensuring impactful connections.
Quiq Webinar: ChatGPT, Generative AI, and CX—Myth vs. Reality
Join Concentrix and Quiq as they decode the challenges and opportunities of Generative AI and embrace the art of the possible.
From Products to Relationships: How to Achieve Customer Primacy through Customer Loyalty in Banking
Discover why banks need to move their focus from pushing products to deepening customer relationships in the race for customer primacy.
Generative AI in the Enterprise: Start with a Proof of Concept
Learn how to navigate misconceptions, address risks, and implement a successful proof of concept for Generative AI.
4 Benefits of AI for Better CX
Discover the benefits of using conversational and generative AI in the contact center to create better CX.