INSIGHTS
Thought leadership and research to inspire innovative experiences
INSIGHTS
Thought leadership and research to inspire innovative experiences
Discover how Concentrix can help improve your customer engagement strategy in our takeaways from Retail Omnichannel Futures Summit.
In this recap of our latest Born Digital episode, we explore how implementing AI is reshaping the way we do business.
Learn about the future of Trust and Safety and how to ensure a secure and reliable platform.
Join experts at Adobe and Concentrix as they explore how generative AI can help your marketing and CX teams achieve business goals.
Discover how behavioral science can transform experiences across AI and human interaction and maximize your AI tech investments.
Explore the top trends shaping the trust and safety industry, and the impact of the emerging landscape for safeguarding online communities.
Concentrix and Celonis team up in this process mining webinar on CX Bridge, the first front- and back-office process optimization solution.
Discover the benefits of tech-powered, digital patient support programs with insights from our successful collaborative programs.
Find out how behavioral science—the discipline of understanding human decision-making—can play a key role in harnessing AI.
From workflows to decision-making, delve into the practical applications that make process mining a key driver of operational efficiency.
Explore how Concentrix + Webhelp and Amazon Connect can support your adoption and implementation of generative AI.
Got questions about CX? What is it, what does it mean, and what does it look like? Our experts share their thoughts on all things CX in this video.
Discover 2024’s transformative business landscape, where navigating disruption is key to success.
Discover the top 5 CX trends for 2024, what they mean to you, and how they can be applied to your organization.
How do we know automotive customers want localized marketing communications? We asked them. Read our report and give your campaigns the green light.
Omnichannel Customer Experience Management with Adobe
Learn how Adobe solutions can help you analyze connected omnichannel experiences using predictive capabilities to reach out to customers.
Building Brand Love through Brand Experience Design
Examine the different layers of embodied experience design and how they can help you build brand love with your customers.
The New CX Power Duo: The Benefits of Messaging and Generative AI
Explore the benefits of messaging combined with generative AI—and how it can impact your business outcomes.
The Brands We Love by the Numbers
Get key insights about how nurturing brand love with customers reaps rewards for brands in the long term.
AI-Driven Transformation: How CCaaS Benefits Are Reshaping the Customer Experience
Find out how coupling CCaaS benefits with the power of generative AI can provide smarter self-service options and hyper-personalized CX.
Why Is CX Maturity Critical to Running a Better Customer Experience?
Explore what CX maturity is and how your teams can work with CX operations to improve it. Discover how it allows you to run a better CX.
Adobe and Hyper-Personalization
Find out how brands can create a satisfying CX through hyper-personalization using Adobe Experience Cloud.
Brand Loyalty Strategies That Lead to Brand Love
Explore how the latest brand loyalty strategies can take you one step closer to achieving brand love with your customers.
A Cohesive Framework for CX Reduces Cost to Serve
Read how an insurance leader navigated a world of risk to embrace new customer experience solutions to achieve its cost savings and customer experience goals.