INSIGHTS
Reimagining Everything CX
Explore what CX maturity is and how your teams can work with CX operations to improve it. Discover how it allows you to run a better CX.
Find out how brands can create a satisfying CX through hyper-personalization using Adobe Experience Cloud.
Explore how the latest brand loyalty strategies can take you one step closer to achieving brand love with your customers.
Read how an insurance leader navigated a world of risk to embrace new customer experience solutions to achieve its cost savings and customer experience goals.
Discover how you can use generative AI to grow revenue, save costs, innovate, and more.
Explore the characteristics of brands that customers love and trust and how they achieve long-term success through building brand love.
Join healthcare leaders from Concentrix as we share insights on how FHIR can be leveraged to reimagine the consumer experience.
Find out how Concentrix + Webhelp is putting employee wellbeing center stage with our groundbreaking Wellbeing Index.
See how a crisis helpline embraced the flexibility and reliability of AnyPaaS to transition to a more reliable cloud-based solution.
Uncover the reasons why you should build brand love with your customers, and the areas to focus your efforts for the biggest impact.
Future-Proof Your CX Foundation
Uncover the secrets of CX transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Optimize Your Sales Model and Strategy for Sustainable Growth
Empower your sales teams and drive better outcomes with best practices for building a solid B2B sales foundation.
From Bytes to Bites: The Value of Process Mining in Front- and Back-Office Operations
Find out how to transform your operations with streamlined workflows, enhanced efficiency, and superior customer experiences using process mining.
Healthcare Experience Innovation with Generative AI
See how this innovator was able to visualize a personalized healthcare experience with experience design and generative AI.
Transforming Finance: Generative AI Use Cases in Financial Services
Explore transformative generative AI use cases in financial services.
Our Brand Relationship-Building Guide Based on Love
Learn how to elevate the customer-brand relationship to the advocacy phase through quality, customer service, and brand trust.
CX Bridge Solution
Seamlessly connect front and back-end for exceptional customer journeys. Explore CX Bridge: the game-changing solution for contact center success.
The Future of Customer Loyalty Programs
Discover what’s in store for the future of loyalty programs with our latest whitepaper.
Generative AI’s Impact on the Voice of the Customer
Generative AI is changing the landscape for Voice of the Customer. Watch this webinar and learn how it will drive customer engagement in the future.