INSIGHTS
Reimagining Everything CX
Concentrix Fast Start for Amazon Connect gets your contact center running on Amazon Connect quickly.
Learn how a leading credit union modernized its IVR with natural language processing to increase utilization, containment, and satisfaction.
Discover the top strategies to overcome your biggest data science problems and unlock new insights. Don’t miss out on these game-changing tips!
Do you understand what moving to the cloud means for your business and the best way to implement it? Watch our webinar to learn more.
Optimize your bots to create personal, friendly customer experiences and drive better outcomes.
See how this top-performing insurance client leveraged our customer experience framework and assessment to propel its CX strategy even further.
The future of customer service is here. Watch this webcast and learn how to envision an integrated CX strategy powered by AI technologies.
Learn how you can realize increased revenue, cost savings, and CMS compliance through our Medicare Outcomes Acceleration framework.
Learn how Concentrix’s customer experience research solution can help you better understand the customer lifecycle—driving your brand to CX growth.
Learn how to stay connected to your customers by breaking free from the limitations of the single cloud vendor model.
How to Keep Your Customer Connection Always-On
Learn how to stay connected to your customers by breaking free from the limitations of the single cloud vendor model.
How to Overcome Contact Center Challenges
Join us as we discuss how our AnyPaaS solution can transform your CX and help you overcome business challenges.
Shifting Your Retail Loyalty Strategy from Rewards to Outcomes
Want to improve customer retention? Check out our best practices for increasing customer loyalty and lifetime customer value.
Firing on All Cylinders: Frontline Performance with VOC Programs
Accurate insights are vital to VOC program success. Learn how to keep the integrity of your frontline customer experience survey intact.
Concentrix Named a Strong Performer in Customer Feedback Management
Learn about Concentrix’s placement as a Strong Performer in The Forrester WaveTM: Customer Feedback Management, Q1 2023 report.
How the Metaverse Future Can Fuel Your CX Present
Discover how immersive, web3, and generative AI technologies can help create experiences that deliver business value today.
Putting Waste Reduction on the Menu
See how Concentrix Catalyst is helping to reduce waste for one of the largest restaurant chains in the world.
Payment Integrity Analytics
Ensure healthcare payment integrity and control costs with Concentrix Payment Integrity Analytics.
Text Analytics Made Easy
See how upgrading to a unified text analytics strategy helped a financial services leader gain an easy, holistic CX journey view.