INSIGHTS
Reimagining Everything CX
Explore what CX maturity is and how your teams can work with CX operations to improve it. Discover how it allows you to run a better CX.
Find out how brands can create a satisfying CX through hyper-personalization using Adobe Experience Cloud.
Explore how the latest brand loyalty strategies can take you one step closer to achieving brand love with your customers.
Read how an insurance leader navigated a world of risk to embrace new customer experience solutions to achieve its cost savings and customer experience goals.
Discover how you can use generative AI to grow revenue, save costs, innovate, and more.
Explore the characteristics of brands that customers love and trust and how they achieve long-term success through building brand love.
Join healthcare leaders from Concentrix as we share insights on how FHIR can be leveraged to reimagine the consumer experience.
Find out how Concentrix + Webhelp is putting employee wellbeing center stage with our groundbreaking Wellbeing Index.
See how a crisis helpline embraced the flexibility and reliability of AnyPaaS to transition to a more reliable cloud-based solution.
Uncover the reasons why you should build brand love with your customers, and the areas to focus your efforts for the biggest impact.
Why You Should Build Brand Love
Uncover the reasons why you should build brand love with your customers, and the areas to focus your efforts for the biggest impact.
What’s Wrong with Payment Integrity in Healthcare
Discover why it’s time for a change in payment integrity in healthcare—and how you can identify and stop more improper payments.
Concentrix + Webhelp Fact Sheet
Get an introduction to Concentrix + Webhelp and how we design, build, and run game-changing customer journeys.
Supercharging the Customer Experience with AI Modeling
Learn how to supercharge customer experiences with AI modeling, balancing generative AI and traditional AI for optimal results and cost efficiency.
Supporting the Crypto Surge with Strategic Brand Partnership
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Fintech Customer Service Revolutionized: A Seamless Integration of Amazon Connect and Salesforce
Learn how agile implementation and a flexible, responsive delivery model enabled one of our fintech clients to scale without on-premise investments.
Achieving PCI Compliance with Cloud Transformation
Learn how Transurban achieved PCI compliance with an expedited cloud transformation to an Amazon Web Services (AWS) Connect contact center.
Achieving Sales Transformation for a Lasting Impact
Learn how a technology leader realized a significant and lasting sales transformation by rebuilding its sales model, improving processes and enablement tools.
What Is Brand Love?
Discover the key facets that define brand love and uncover insights into what fosters or hinders customer-brand relationships.