INSIGHTS
Thought leadership and research to inspire innovative experiences
INSIGHTS
Thought leadership and research to inspire innovative experiences
Discover how Concentrix can help improve your customer engagement strategy in our takeaways from Retail Omnichannel Futures Summit.
In this recap of our latest Born Digital episode, we explore how implementing AI is reshaping the way we do business.
Learn about the future of Trust and Safety and how to ensure a secure and reliable platform.
Join experts at Adobe and Concentrix as they explore how generative AI can help your marketing and CX teams achieve business goals.
Discover how behavioral science can transform experiences across AI and human interaction and maximize your AI tech investments.
Explore the top trends shaping the trust and safety industry, and the impact of the emerging landscape for safeguarding online communities.
Concentrix and Celonis team up in this process mining webinar on CX Bridge, the first front- and back-office process optimization solution.
Discover the benefits of tech-powered, digital patient support programs with insights from our successful collaborative programs.
Find out how behavioral science—the discipline of understanding human decision-making—can play a key role in harnessing AI.
From workflows to decision-making, delve into the practical applications that make process mining a key driver of operational efficiency.
Explore how Concentrix + Webhelp and Amazon Connect can support your adoption and implementation of generative AI.
Got questions about CX? What is it, what does it mean, and what does it look like? Our experts share their thoughts on all things CX in this video.
Discover 2024’s transformative business landscape, where navigating disruption is key to success.
Discover the top 5 CX trends for 2024, what they mean to you, and how they can be applied to your organization.
How do we know automotive customers want localized marketing communications? We asked them. Read our report and give your campaigns the green light.
Our 2024 Trust and Safety Predictions
Explore the top trends shaping the trust and safety industry, and the impact of the emerging landscape for safeguarding online communities.
Voice Recognition Solutions Drives Improved Engagement
Discover how Concentrix enabled a global eyecare leader to enhance experiences through the integration of our voice recognition solutions.
Human Centered Design Principles Create a Unified Patient Experience
Learn how a healthcare leader applied human centered design principles to the patient experience to unify their business under one brand.
Celonis Process Mining Webinar: How to Drive CX Excellence
Concentrix and Celonis team up in this process mining webinar on CX Bridge, the first front- and back-office process optimization solution.
Tech-Led Patient Support Programs
Discover the benefits of tech-powered, digital patient support programs with insights from our successful collaborative programs.
A Digital Transformation Roadmap to Better Experiences across All Touchpoints
See how a leader in the insurance industry elevated its overall customer experience with a digital transformation roadmap.
Harnessing AI with Behavioral Science
Find out how behavioral science—the discipline of understanding human decision-making—can play a key role in harnessing AI.
Impact of Process Mining Use Cases on the Customer Experience
From workflows to decision-making, delve into the practical applications that make process mining a key driver of operational efficiency.
Powering Generative AI Customer Service: How Concentrix + Webhelp and Amazon Connect Can Transform Your CX
Explore how Concentrix + Webhelp and Amazon Connect can support your adoption and implementation of generative AI.