Concentrix Spotlight
We keep a sharp eye out for revenue growth opportunities, through lead generation, upsell/cross-sell and telesales. Leverage our Next Best Offer application (leverages prescriptive analytics for context-driven sales) and other technologies. Whether for conference, business or holiday packages, we manage individual/group bookings and back you up too with omni-channel pre-travel services for full product/service coverage.
Customer experience impacts your brand, especially during crises. Our suite of complementary services and technology provide high impact, end-to-end concierge customer care. White glove services span customer life cycle management include: omni-channel optimization, multi-language/geo customer and loyalty programs, refunds/claims, social listening/engagement, journey mapping and consulting, voice of customer (VoC) analytics, and self-serve and IVR automation.
With the largest deployments in e-commerce, travel and tourism as an industry often requires expert help. We provide: Direct sales and service management over your websites/mobile applications with self-service tools to help your customers. Digital services/content management tools for faster content publishing, updates, validation and verification, and translation in multiple languages. Web analytics to understand customer behavior, enhance services and improve sales conversions.