Learn how you can provide proactive protection for your customers’ data.
The pace at which customer expectations are changing is happening faster than ever, and succeeding in Retail and eCommerce requires just a little something more. Using data-driven insights to inform the way we tackle challenges and interact with consumers, we work hard to level up the way Retail and eCommerce approaches CX.
Our Social LeadEngine helps you identify valuable conversations, convert them into leads, nurture them, and then close sales on behalf of your enterprise. As a part of our Social Media Center of Excellence, this powerful tool is supported by omni-channel customer services, holistic analytics, 24 hour monitoring and a social presence that delivers.
Drive high-ROI mass customization campaigns using our multi-channel Concentrix Connected marketing automation platform. We develop and design data-driven campaigns from initial segmentation and targeting to sales generation and loyalty marketing. Other marketing-enabled solutions include offer and rebate management, incentive programs, promotional events, invoice/statement messaging, creative services, and surveys.
Our integrated digital marketing, sales support, and technology services provide you an effective and vibrant virtual marketplace to obtain not only the targeted traffic, but also service the customers that are engaging with you online. From engagement to conversion and upsell/cross-sell on your portal, we can help you design, develop, and support proactive sales strategies.
Improve customer loyalty by proactively creating touch points to position your messaging and brand experience: loyalty card programs, lifecycle coupons, statement and invoice messaging, multi-channel engagement, personalized offer communications, geolocation-aware/point-of-purchase messaging, appointment scheduling and reminders, and predictive sentiment analytics.
Support your strategic sourcing partner network and build seller experience: technical assistance, field engineer coordination, shipping queries, incentive programs, and invoicing, rebate and claims management. Higher-level services include: L2/L3 escalations, channel inventory, portal/app product posting queries and quality control, and integration of sales/service systems.
Our comprehensive omni-channel technology architecture enables sales, marketing, and operations teams to collaborate seamlessly across stores, kiosks, contact centers, websites, and social media platforms. It supports customizable self-serve/advisor-assisted service solutions to help you manage costs while minimizing customer effort. Our Work@Home solution also adds scalability and offers at-home agent deployment choices to support seasonal workload fluctuations.
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