Pharmaceutical Industry

Pharmaceutical consulting for a tech-powered experience

From integrated experiences that transform your marketing, sales, and promotional strategies to support for patients, personalized to their unique health conditions, we save clinicians’ time and improve patient outcomes. Our data-driven strategies, insights from behavioral science, and highly trained personnel help boost treatment adherence and enhance patient experiences.

What We Do

What we do

Adverse Event Reporting Services

Manage, track, and contact patients about adverse events relating to your products, to ensure safety assurance and compliance.

Clinical Trial Support Services

Facilitate patient enrollment in clinical trials, gather patient insights, engage the patient community, and intelligently automate workflows for precise data collection, ultimately improving patient satisfaction.

Omnichannel Sales & Promotion

Leverage our expert sales teams to increase sales and business success by engaging targeted healthcare professionals, raising product awareness and commitment in line with regulatory requirements. Benefit from our global reach and integrated services, technology, and expertise for optimal results.

Remote Prescription Management & Education

Provide efficient prescription processing and patient education services to remotely administer the supply of medications, collect needed information, and expedite deliveries.

Customer Feedback Management

Gain actionable insights to drive experience improvements throughout the customer journey. We help you shape your service and product roadmap through reactive and regenerative voice of the customer (VOC) and product survey feedback.

Integrated Patient Support & Compliance

Enhance treatment adherence and navigate the complexities of regulation. Our pharmaceutical consulting solutions empower you through clinician education, live-video patient support programs, and real-world evidence collection—ensuring a seamless digital transformation that respects patient safety.

Medical Information

Deliver exceptional customer engagement experiences around the clock, every day of the year, with our tailored and global medical information solutions. This approach enables informed patient care decisions and builds trust in your brand.

Content Moderation & Management

Ensure a secure and compliant environment for timely healthcare decisions that prioritizes accurate, reliable information. Our digitally enhanced care navigation and content moderation services are backed by comprehensive wellness programs, providing high-quality and sustainable solutions.

Crisis Management, Pharmacovigilance, and Adverse Event Reporting Services

Efficiently manage, monitor, and communicate with healthcare professionals and patients regarding adverse events linked to your products, guaranteeing safety assurance and regulatory compliance. Detect, assess, comprehend, and prevent adverse effects while reporting any issues related to pharmacovigilance.

Ready to optimize your patient experiences?

Innovate faster and deliver exceptional experiences
with our pharmaceutical consulting solutions.

Featured Insights

Thought leadership and research to inspire innovative experiences

increase in Net Promoter Score
0 %
increase in medication adherence rates
0 %
reduction in patient complaints
0 %

We’re transforming the patient experience for leading pharmaceutical brands.

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Concentrix

Concentrix + Webhelp is now Concentrix. Bringing together integrated technology and services to power your entire business.