Healthcare Payers

Unlock new and better ways to drive member loyalty and growth.

Providing you with the right tools and strategies to help you understand what makes your members happy and how to keep them satisfied through every stage of the member lifecycle—to exceed expectations, build strong loyalty, and grow your revenue.

healthcare payers

What We Do

Medicare Growth

Boosting your plan’s Star Rating and growth through complete member management solutions, spanning marketing and lead generation, licensed insurance sales, member enrollment, and onboarding, from start to finish.

Member Experience & Loyalty

Enhancing member journey experiences and engagement at all stages, from choosing the right plan and enrollment to health management and payments for better health outcomes and loyalty.

Member Health Management

Defining, measuring, and managing care quality for high-risk member groups to evaluate provider networks for improved health outcomes, cost savings, profitability, plan ratings, and regulatory compliance.

Provider Lifecycle Management

Deploying technology solutions to automate, simplify, and manage end-to-end provider processes across recruiting, onboarding, credentialing, contracting, monitoring, servicing, and offboarding.

Claims Management

Accelerating the payment lifecycle for increased member satisfaction, claims accuracy and efficiency with AI-powered adjudication and processing, grievances and appeals, and overpayment recovery.

Payment Integrity Solutions

Detecting and preventing healthcare claims fraud, waste, and abuse to achieve cost savings, improve claims accuracy, ensure compliance, and enhance provider and member relationships.

Pharmacy Benefit Management Solutions

Streamlining benefit operations for improved efficiencies, regulatory compliance, and overall member experience by automating and personalizing timely interactions, including prescription reminders and proactive healthcare advice.

Member Portal & Omnichannel Platforms

Unlocking better care and increased revenue by meeting members’ desires for secure, easy self-service experiences through mobile, online, and AI-powered solutions.

Need a health check for your member experiences?

Featured Insights

We’re raising member experiences for healthcare payers
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improvement in member satisfaction
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reduction in contact center volume
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increase in Net Promoter Score
We’re raising member experiences for healthcare payers
0 %
improvement in member satisfaction
0 %
reduction in contact center volume
0 %
increase in net promoter score

Let’s Connect

Better Together: Concentrix and Webhelp are now one company — global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions.
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