ENERGY & PUBLIC SECTOR
Powering digital transformation, connected customer experiences, and organizational change
We infuse the Public Sector and Utilities Industry with CX tech and solutions to help businesses meet future demands, tackle transformational change, and meet growth challenges head-on.
New Account & Subscriber Growth
Our marketing automation Concentrix Connected platform drives targeted offers for the public/deregulated utilities industry, using customer interaction and consumption data. Our invoice/statement messaging module provides customized marketing (based on customer life stage and your campaign’s targeting plan). Use CONCENTRIX™ Analytics for actionable insights into upsell opportunities and our digital and social media management to complement more traditional sales methods.
Billing & Service Management
Integrate back and front office services into a more efficient enterprise. Place service at the top of your public agenda. Let us manage new account setup, turn on/off, third-party verification, change of service, billing/usage inquiries, payment arrangements, early intervention/reminders, shut-off notice calls, and customer assistance/retention programs. Our PCI-compliant billing management platform offers flexible customized packages and payment options—and more.
Citizen Relationship ManagementImplement better contact management with our extensive experience as customer engagement leaders in private sector CRM. Explore our successful omni-channel contact centers, social media command centers and take better care of subscriber issues and inquiries. With CONCENTRIX™ Consulting and IT Services deploy CRM best practices and technology solutions to drive your strategic objectives and digital engagement programs.
Emergency & Outage Communications
Key to the utilities industry, we manage quick distribution of multi-channel communications during crisis and service breakdowns. Our expert messaging service, online videos and tutorials on common issues, town or municipality-based portals for updates on restoration efforts—all come handy when such situations occur. Use our digital services to engage proactively on social networks and through downloadable apps.