Our marketing automation Concentrix Connected platform drives targeted offers for public/deregulated utilities, using customer interaction and consumption data. Our invoice/statement messaging module provides customized marketing (based on customer life stage and your campaign’s targeting plan). Use CONCENTRIX™ Analytics for actionable insights into upsell opportunities and our digital and social media management to complement more traditional sales methods.
Integrate back and front office services into a more efficient enterprise. Place service at the top of your public agenda. Let us manage new account setup, turn on/off, third-party verification, change of service, billing/usage inquiries, payment arrangements, early intervention/reminders, shut-off notice calls, and customer assistance/retention programs. Our PCI-compliant billing management platform offers flexible customized packages and payment options—and more.
Implement better contact management with our extensive experience as customer engagement leaders in private sector CRM. Explore our successful omni-channel contact centers, social media command centers and take better care of subscriber issues and inquiries. With CONCENTRIX™ Consulting and IT Services deploy CRM best practices and technology solutions to drive your strategic objectives and digital engagement programs.