Rely on us for acquisition and growth, activation, application processing, customer care, payment processing, loyalty programs, payment reminders, cross-sell and upsell and workflow management. We support the complete mobile payment applications, credit, debit, loyalty, affinity card and small business customer lifecycles.
Leverage PCI-certified platforms and processes to enable secure transactions in a multi-channel environment. Utilize Concentrix’ “One-Call, One-Connect” technology that integrates human intervention with technology to drive the highest levels of customer satisfaction.
Our Intelligent Collections Ecosystem (ICE) leverages receivables management best practice with our leading edge technology assets to provide improved cross-channel value across all collections processes. We provide end-to-end capability across your products and all collections stages; and an integrated end-to-end collections toolkit. Our collections platform and optimization solution comes with visual performance management and portfolio reporting, with audit and compliance.
We drive improved customer acquisition through process management, campaign analytics and more efficient technology-driven processes that also complement back-office collections. Deployment of investigative assessment tools and analytics as part of our risk management strategy decreases costs and protects your enterprise from risk due to retail payment fraud.
Keep customer and proprietary data secure with compliance investigation services, Know Your Customer (KYC) and identity verification tools, fraudulent activity detection and prevention, fraud recovery management, payment authorizations and disputes, lost and stolen cards services, identity theft services, and anti-money laundering.
Optimize your customer service and sales with back office processing and online support. Our proprietary trade financing and receivables discounting products are used by leading banks and financial services companies. TradeFree™ bundles comprehensive trade finance functionality across your front and back offices. Factorin™ packages end-to-end support for your domestic and international factoring services.
Are You Breaking Through to the Other Side?
Banking industry transitions into customer-friendly business models in the New Normal