The Forrester Wave™: Customer Feedback Management (CFM) Platforms, Q2 2021

REPORT

THE FORRESTER WAVE: CUSTOMER FEEDBACK MANAGEMENT PLATFORMS, Q2 2021

We are pleased to be named as a Strong Performer in the Forrester Wave: Customer Feedback Management Platforms, Q2 2021.

Concentrix received 5 out of 5 scores in the criteria of:

  • Usability
  • Product Vision and Strategy
  • Services Strategy
  • Creates A Culture of Customer-Centricity
  • Employee Feedback (VOCE / VOE)
  • Customer Feedback Loop / Inner Loop
  • Employee Ecosystem

Concentrix clients liked “how easy the technology is to use,” and that the technology “brings a strong focus on driving adoption and transforming culture.”

Download the report today to learn why Forrester named Concentrix as a Strong Performer.

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