THE FORRESTER WAVE: CUSTOMER FEEDBACK MANAGEMENT PLATFORMS, Q2 2021
We are pleased to be named as a Strong Performer in the Forrester Wave: Customer Feedback Management Platforms, Q2 2021.
Concentrix received 5 out of 5 scores in the criteria of:
- Product Vision and Strategy
- Services Strategy
- Creates A Culture of Customer-Centricity
- Employee Feedback (VOCE / VOE)
- Customer Feedback Loop / Inner Loop
- Employee Ecosystem
Concentrix clients liked “how easy the technology is to use,” and that the technology “brings a strong focus on driving adoption and transforming culture.”
Download the report today to learn why Forrester named Concentrix as a Strong Performer.