The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024 has been published, and we’re proud to reveal that Concentrix has been named a Strong Performer among the nine top vendors in the CFM market.
The world’s best brands offer differentiated CX because of their deep understanding of what customers feel, think, and do. With the right partner, organizations can expect their CFM solution to deliver immense value back to the business.
The Forrester report notes, “Organizations looking for a true partner to build and grow their program should strongly consider Concentrix.”
Concentrix also received above average customer feedback in the Wave, which notes “Reference customers were effusive in their praise of Concentrix’s services and partnership approach.”
Concentrix received 5 out of 5 scores in criteria including:
- Solicited Feedback: End-User Experience
- Adoption
- Supporting Services and Offerings
We’re proud of our standing in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024, and we are committed to continuously evolving our CFM solution to enhance customer understanding for our partners today and tomorrow.
View the report today to learn more about why Concentrix was named a Strong Performer.