Assessment
The Essential CX Maturity Assessment: A Path to Superior Voice of the Customer Strategies
Evaluate. Compare. Transform.
The Concentrix CX Maturity Assessment is designed to offer a comprehensive evaluation of your Customer Experience (CX) and Voice of the Customer (VOC) initiatives. Our digital assessment pinpoints your strengths and identifies areas for improvement, providing you with a clear path to elevate your customer satisfaction and loyalty.
How does your business measure up against industry leaders? Our in-depth analysis compares your performance to industry best practices. This benchmarking process offers invaluable insights and sets a precise standard for your business to aspire to, ensuring you remain competitive and ahead of the curve. Your data remains anonymous, but your analysis is personalized.
How It Works
Take the Assessment
We start with a thorough evaluation of your current CX and VOC strategies.
Benchmarking
We compare your performance against industry best practices to identify gaps and opportunities.
Receive the Report
You receive a detailed report with your score and customized analysis.
By taking our CX maturity assessment, you’ll receive a personalized report, including:
- Where you rank against our CX maturity benchmark.
- How your performance aligns with four key competency areas to boost enterprise efficiency and drive financial growth.
- Where you can capitalize on current strengths, as well as opportunities for improvement.