Everest Group Positions Concentrix as a Leader in Customer Experience (CX) Services in Insurance Operations PEAK Matrix® Assessment 2025
Read Everest Group’s Customer Experience (CX) Services in Insurance Operations PEAK Matrix® Assessment 2025
The Customer Experience (CX) Services in Insurance Operations PEAK Matrix® Assessment 2025 offers an independent, data-driven evaluation of the world’s leading insurance CX service providers. In this year’s analysis, 21 providers were assessed based on their market impact, vision, and capabilities.
The evaluation spans the full CX value chain in insurance, assessing provider capabilities across front-office interactions, digital enablement, and experience optimization across Property and Casualty (P&C) and Life and Annuities (L&A) segments.
Concentrix was recognized as a Leader in insurance CX services for our:
- Scaled execution of our AI-first platforms: iX Hello™, which embeds AI-powered employee virtual assistants and multichannel customer facing AI assistants, and iX Hero™, which supports knowledge management, advisor training, and workforce optimization through simulation and gamification modules.
- Strong partnerships with leading technology providers including AWS, Microsoft, Google Cloud, Salesforce, Adobe, NICE, and Genesys.
- Balanced global delivery footprint in insurance CX services and client mix of large, midsized, and small insurers.
We’re proud of our standing as a Leader and are committed to helping insurance companies shift from traditional to tech-powered transformation with end-to-end capabilities infused with AI in partnership with industry leaders.
Access the report today and find out why Concentrix is a Leader in insurance CX services.
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Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group’s PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
“Concentrix brings a unified, tech-enabled transformation approach to insurance CX, integrating its omnichannel capabilities with AI-powered service orchestration.
Its continued investments in AI are complemented by a broad set of technology and ecosystem partnerships that support integration and deployment across insurer environments and CCaaS platforms. Concentrix is well positioned to support insurers pursuing large-scale CX transformation, leading to its positioning as a Leader in the Customer Experience (CX) Services in Insurance Operations PEAK Matrix® Assessment 2025.”
Dinesh Udawat
Practice Director at Everest Group
Key Takeaways:
- Concentrix’s strengths, investments, proprietary solutions, and partnerships
- Market trends and factors impacting insurance CX operations
- Key buyer considerations and takeaways
- How insurance CX service Leaders differentiate themselves from Major Contenders and Aspirants