Dreamforce 2024

The Connected Car: One Connected Ecosystem

Join us at the Harlequin as your Dreamforce Headquarters all day Tuesday September 17th

REGISTER FOR UPCOMING SESSION

(Breakfast and beverages will be served)

September 17
8:30am to 9:30am PST

When contact centers lack access to complete customer data, it leads to frustration and confusion for both customers and advisors. Our Connected Customer Care Platform mitigates these issues by delivering comprehensive support and visibility throughout the customer lifecycle. 

In this session, we will discuss the critical importance of creating seamless and personalized experiences that benefit both customers and Original Equipment Manufacturers (OEMs). By attending, you will gain valuable insights into how a connected ecosystem can drive better business outcomes and elevate customer experiences. 

Key Takeaways: 

  • Discover how tailored interactions enhance customer satisfaction and loyalty by providing a full 360-degree view of their behaviors and past experiences.
  • Understand how staying connected and consistent can optimize your subscription services and increase customer retention.
  • Explore the platform’s capability for enhanced integration with Salesforce Customer Relationship Management Analytics (CRMA), Marketing Cloud, Marketing Cloud Intelligence, and Data Cloud. 

SEP 17 | 8:30 am to 5:00 pm PST

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Next-Gen Customer Care: A New Model for Customer Engagement

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Unlocking Customer Intelligence with Data Cloud + Tableau

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Empowering Customer Engagement: Next-Gen Strategies for Success with Genesys

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How To Deliver Your Best Brand Loyalty via Next Gen Customer Care

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Scaling and Modernizing: A Success Story on Distributing Marketing to Local Markets

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