When contact centers lack access to complete customer data, it leads to frustration and confusion for both customers and advisors. Our Connected Customer Care Platform mitigates these issues by delivering comprehensive support and visibility throughout the customer lifecycle.
In this session, we will discuss the critical importance of creating seamless and personalized experiences that benefit both customers and Original Equipment Manufacturers (OEMs). By attending, you will gain valuable insights into how a connected ecosystem can drive better business outcomes and elevate customer experiences.
Key Takeaways:
Discover how tailored interactions enhance customer satisfaction and loyalty by providing a full 360-degree view of their behaviors and past experiences.
Understand how staying connected and consistent can optimize your subscription services and increase customer retention.
Explore the platform’s capability for enhanced integration with Salesforce Customer Relationship Management Analytics (CRMA), Marketing Cloud, Marketing Cloud Intelligence, and Data Cloud.
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SEP 17 | 8:30 am to 5:00 pm PST
Register for Our Learning Sessions
8:30-9:30 am (Breakfast Included)
Unlocking Customer Intelligence with Data Cloud + Tableau