VIRTUAL EXPERIENCE

Sip & Savor Series: The Journey to Better Customer Experiences

February 20, 2025

1:00pm PST and 4:00pm EST

Join us for a virtual chocolate tasting experience while we dive into personalizing the healthcare experience and Customer Journey Analytics.

Extracting business value from enterprise data is easier said than done for most healthcare organizations. All too often existing reporting solutions are not designed to look at journeys across channels or surface truly actionable insights.

Faced with navigating a complex landscape of systems, processes, data silos and compliance considerations, it’s a challenge to understand how and where journeys break down for customers — be they patients, plan members and administrators, or providers themselves.

Join CX experts from Concentrix and Adobe on a decadent chocolate tasting journey as we discuss:

  • Personalizing the healthcare experience and the importance of being able to see your customers in the context of their end-to-end journey
  • Stitching together unified profiles and how it can help you connect the dots between campaigns, conversions and patient outcomes
  • Conducting a thorough experience checkup and diagnosing where member and care journeys are falling short with Customer Journey Analytics

Meet our Chocolate Sommelier

Geneviève Leloup

Chocolate Sommelier with Chocolate Noise NYC
Geneviève Leloup has loved chocolate since she was first allowed solid foods back in her home country of Belgium. She spent many enjoyable hours learning how to make chocolate desserts from her Swiss mother, and when she later moved to the U.S., she filled her suitcases with chocolate and organized chocolate parties. She’s a graduate of Ecole Chocolat’s Mastering Chocolate Flavor Program and the Institute of Culinary Education’s bean-to-bar chocolate making class. Genevieve also has her Level 2 certification from the International Institute of Chocolate and Cacao Tasting.