Next-Gen Customer Care: A New Model for Customer Engagement

(Lunch and beverages will be served)

September 17
12:00pm to 1:00pm PST

Join us for a session that will change everything you thought you knew about customer care. This presentation is designed for customer experience (CX) professionals, tech innovators, enterprise executives, and Salesforce users who are looking to evolve their CX strategies and technology by future proofing with AI.

Organizations often struggle to maximize value across their CX ecosystem. From Total Cost of Ownership (TCO) to Customer Satisfaction Scores (CSAT) and every point in between, there are significant opportunities to drive transformation. However, many organizations approach this area from a siloed perspective, which limits their ability to drive business value from customer engagement. 

Concentrix is a global technology leader working at the front lines of customer engagement. We believe that CX is an operating discipline and have built a managed service that leverages Salesforce to connect customer experience with your most important business drivers. Join us to find out how next-gen customer care can transform your business. 

Key Takeaways:

• Discover how Next-Gen Customer Care is evolving to be more cohesive, cutting-edge, and motivational.
• Learn from global leaders in CX—Concentrix and Salesforce— how to deliver comprehensive customer experiences that align with your business goals.
• Explore the opportunities to enhance performance metrics such as sales conversion and customer retention. Understand how automating processes and infusing AI can streamline operations, reduce costs, and improve service quality.
• Uncover how a holistic approach to customer engagement can drive value and elevate Customer Care within your organization.