Microsoft Ignite 2025
Unlock the power of AI-Driven Customer Experience
November 19
The Moscone Center
San Francisco, CA
Join Concentrix at Microsoft Ignite 2025
Lunch and Learn: Transform Your Customer Experience From Legacy to Legendary
November 19
11:30am PT
Speaking Session: From Cost Center to Growth Engine with Dynamics 365 Contact Center
November 20
1pm PT
Transform Your Customer Experience From Legacy to Legendary: Microsoft D365 CCaaS + Concentrix
Wednesday, November 19 | 11:30am PT
Harlequin Restaurant (Next to Moscone)
Most leaders don’t realize Microsoft has entered the CCaaS market with Dynamics 365 + Copilot—offering the only seamless omnichannel experience natively integrated with Teams, Power BI, Azure, and more. With Concentrix as your strategic partner, you’ll gain proven expertise to accelerate time-to-value, reduce risk, and maximize ROI from your CCaaS transformation. Join us to see why this combination is the strategic advantage you didn’t know you had.
Todd Folsom
Director, Sales
Jeff Shipley
VP, Strategic Accounts, Healthcare
From Cost Center to Growth Engine with Dynamics 365 Contact Center
Thursday, November 20 | 1pm PT
Location: The Moscone Center
See how organizations are delivering better customer experiences across self-service and assisted channels while accelerating time to value with Dynamics 365 Contact Center. Explore how new CCaaS capabilities—from agentic workflows to Teams Phone extensibility—are helping enterprises shift from legacy systems to modern platforms that deliver measurable value today and fuel future innovation.
Alpana Bajaj
Partner Group Product Manager at Microsoft
Todd Folsom
Leader, Strategic Microsoft Partnership
Meet a Concentrix Expert at Microsoft Ignite 2025
