Future proof your patient and customer experiences with
Next-Gen Customer Care
December 12, 2024
4:00pm EST
Join us to explore the business value of Next-Gen Customer Care while enjoying a holiday cocktail mixology experience.
Organizations often face challenges in optimizing their CX ecosystems, with siloed and complex integrations between CCaaS and CRM systems hindering growth and resulting in missed customer and patient care opportunities. Adopting a holistic and healthcare compliant approach can drive significant business value and elevate unified patient experiences.
Concentrix, a global leader in customer engagement, is transforming the customer and patient experience by capitalizing on the cutting-edge CX Cloud capabilities of Genesys. By leveraging AI, this managed service is refining operational efficiencies, enhancing performance metrics, and pioneering cohesive, next-generation customer care. Join us to explore compelling examples from the healthcare sector that demonstrate how these innovations translate into tangible improvements. Learn more about how this partnership can transform your business operations and customer care strategy.
Thanks for your interest!
Sommelier Scott Cushman
Scott Cushman, (Cush to everyone but his mother) is a 16 year veteran behind the stick. From his early days pouring beers in Granada, Spain to his current position as Host of Mix Cocktail Hour on the Hungry Channel and Dr. Cush’s Exotic Drinks on Youtube, Cush strives to be on the cutting edge of the craft. He has been awarded Best Los Angeles Bartender by Fernet Branca and placed third nationally in the Barback Games.