Join us as we explore how AI and Agentforce are transforming customer care while enjoying a holiday cocktail mixology experience.
Organizations often struggle with siloed CX approaches that hinder transformation and impact Total Cost of Ownership (TCO) and Customer Satisfaction Scores (CSAT). Join our conversation to explore the Next-Gen Customer Care model. Concentrix, a global leader in customer engagement, uses CX as an operating discipline, leveraging Salesforce to align customer experiences with key business objectives. Secure your spot to see how next-gen customer care can revolutionize your business.
Key Takeaways:
- Discover how leading companies like Concentrix and Salesforce are driving future-ready, cohesive, and innovative customer experiences aligned with business objectives.
- Learn how automating processes and leveraging AI can enhance metrics such as sales conversion and customer retention while streamlining operations and reducing costs.
- Uncover how adopting a holistic approach to customer engagement can elevate the overall business value of your Customer Care strategies.
Thanks for your interest!
Sommelier Scott Cushman
Scott Cushman, (Cush to everyone but his mother) is a 16 year veteran behind the stick. From his early days pouring beers in Granada, Spain to his current position as Host of Mix Cocktail Hour on the Hungry Channel and Dr. Cush’s Exotic Drinks on Youtube, Cush strives to be on the cutting edge of the craft. He has been awarded Best Los Angeles Bartender by Fernet Branca and placed third nationally in the Barback Games.