Concentrix at Forrester CX North America
We’re delighted to be a gold sponsor at this year’s Forrester CX North America event from June 13–15. If you plan to attend, we would love to meet with you at our booth!
Recently recognized as a Strong Performer in The Forrester WaveTM: Customer Feedback Management, Q1 2023 report, we’re ready to design, build, and run your voice of the customer program—helping you deliver experiences unimagined.
Speaking Session: What Hill’s Pet Nutrition Achieved One Year After CX NA
In Thursday’s speaking session, Concentrix and Hill’s Pet Nutrition will be sharing what they have achieved since last year’s Forrester’s 2022 CX NA event, where the two teams connected for the first time. Join Concentrix’s Kaitlen Elmore and Hill’s Christy Borrowman as they talk about:
- Concentrix’s CX Maturity Assessment and how it identified where Hill’s was on the customer feedback management (CFM) journey.
- How the collected insights were leveraged for action planning.
- A timeline of the newly reimagined CFM program and how it went live in just one year.
Kaitlen Elmore
Enterprise VOC Account Director, Concentrix
Christy Borrowman
Digital Transformation and CX, Hill’s Pet Nutrition
Featured Insights
Learn about Concentrix’s placement as a Strong Performer in The Forrester WaveTM: Customer Feedback Management, Q1 2023 report.
See how this top-performing insurance client leveraged our customer experience framework and assessment to propel its CX strategy even further.
Award-winning ConcentrixCX helps you listen to customers, understand their journey, orchestrate moments, and transform experiences.