WEBINAR
The Power of Generative AI: Transform Your Customer Experiences with Concentrix and Amazon Connect
October 16, 2024
1:00pm PT | 4:00pm ET
Join us for an exclusive virtual event that combines a unique wine tasting experience with an engaging discussion on how Generative AI is transforming customer experiences.
Generative AI took the world by storm last year and is quickly finding its place across enterprises, pioneering innovative solutions to revolutionize customer experience. At the forefront of this technology, AWS and Concentrix have been partnering with clients to deepen their understanding, seamlessly integrate AI, and improve CX outcomes. We’ll share results and insights, including a real-life example of an Amazon Connect customer reducing average handle time (AHT) by 27%.
Don’t miss this opportunity to explore the future of customer experience, while enjoying a virtual wine tasting and thought-provoking discussions with fellow executives and industry experts.
Key Takeaways:
- How Generative AI is transforming customer experience across industries
- A real-life case study of success with Amazon Connect and Concentrix
- Actionable insights on implementing Generative AI to improve CX outcomes
Thanks for your interest!
Sommelier Brianne Cohen
Brianne Cohen is a certified sommelier, wine educator, consultant, and writer based out of Los Angeles. Brianne holds the WSET (Wine & Spirit Education Trust) Diploma certificate, considered one of the most coveted and difficult wine certifications in the world. When she’s not helping others Up Their Wine Game, she can be found judging at international wine competitions.