Empowering Customer Engagement: Next-Gen Strategies for Success with Genesys

(Appetizers and beverages will be served)

September 17
12:00pm to 1:00pm PST

Join Concentrix and Genesys to transform your understanding of customer care in a session designed for CX professionals, tech innovators, enterprise executives and Salesforce users eager to evolve their strategies with AI.

Organizations often struggle to optimize their CX ecosystems, leading to missed opportunities for transformation. Traditional integrations between CCaaS and CRM systems can become complex and hinder growth, as siloed solutions prevent unified customer experiences. Instead, a holistic approach can drive significant value and elevate customer care.

Concentrix, a global leader in customer engagement, is transforming CX with a managed service that combines Genesys’ CX Cloud and Salesforce’s capabilities. Discover how this unified, AI-powered solution can streamline operations, enhance performance metrics, and deliver cohesive, next-gen customer care.

Key Takeaways:

• Learn how unified CCaaS and CRM integrations with AI enhance customer care, cut costs and streamline operations.
• Gain insights from Concentrix and Genesys on delivering comprehensive, business-improving CX.
• Explore opportunities to improve performance metrics like sales conversion and customer retention.
• Explore how a single solution can enhance metrics like sales conversion and retention, reduce costs, and improve service quality.

Uncover how a holistic approach to customer engagement can drive value and elevate Customer Care within your organization.  to customer engagement can elevate the business value of Customer care within your organization