Self-Service AI Bots
Powered by Generative AI
Self-service AI bots are transforming the customer journey, enabling brands to be there for customers in their preferred channels 24/7. By humanising conversations at scale, you can now create personalised experiences at every touchpoint.
How we can help you
With self-service AI bots, you can simulate human-like conversation and provide information in real time to your customers on a wide range of topics. Concentrix ensures your success with conversational experiences through a thoughtful and agile approach that’s underpinned by human-centred design, informed by data, and driven by a relentless focus on turning every interaction into an amazing experience.
Unlock the value of generative AI and conversational AI.
Reduce workload for human advisors across CX channels.
Ensure your business is ready for the road ahead of next-gen AI solutions.
Expedite problem-solving by managing complex queries.
Improve customer satisfaction through engaging interactions.
Ready to create meaningful (AI) conversations?
Our CX experts will help you to navigate the hype and unlock customer value with AI.
Making the conversation flow for better CX
Concentrix has the expertise to design, build, and run self-service AI bots on an enterprise scale. We’ll help you supercharge conversational AI chat and voice bots, balancing innovation, risk, and cost-effectiveness on the way to achieving your desired outcomes.
AI Strategy & Roadmap
Establish a self-service AI bots strategy and actionable roadmap that fits with your CX vision, business goals, and AI maturity.Customer Analytics
Analyse customer interactions, journeys, and feedback to identify pain points and target use cases for self-service AI bots.AI Platform & Integration
Manage platform, hosting, user interface, dialogue management, integration with systems, and data sources for seamless experiences.AI Bot Training
Use fine-tuning and machine learning techniques to train the bot’s underlying models and evaluate performance through iterative testing.Conversational Design
Design natural language interactions for anticipated customer conversations to ensure customers are engaged and satisfied.Bot Optimisation
Monitor customer behaviours, feedback, and effectiveness of conversational experiences to identify improvement opportunities.
How we’ve made self-service AI bots work for leading brands.
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