Generative AI Solutions
Empowering brands to multiply outcomes
Generative AI has the potential to reimagine every facet of business, from streamlining operations and accelerating processes to powering productivity. But to realise its benefits, you’ll need a rock-solid approach. Ready to seize the moment with generative AI solutions?
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Unlock the potential of artificial intelligence for your business
Whether you’re looking to revolutionise operations, introduce generative AI into your customer journeys, or improve productivity, our generative AI solutions are your gateway to harnessing this emerging technology.
How we do it
Leveraging our design, build, and run methodology to test and scale applications, we’re helping brands to unlock
growth with generative AI.
Intelligent Journeys
We design use cases for generative AI that enhance every stage of the customer journey.
Intelligent Enterprises
We build generative AI solutions that transform our clients’ businesses, driving innovation and efficiency.
Intelligent Operations
We run operations at scale, all powered by generative AI, ensuring your enterprise can meet growing demands seamlessly.
Services & Solutions
AI Assessment
& Roadmap
Identify your organisation’s readiness to move forward with enterprise-scale generative AI solutions and discover how to build an actionable plan balancing risk and innovation.
Self-Service AI Bots powered by Generative AI
Form a deeper understanding of each customer’s need before responding naturally and conversationally—efficiently crafting personalised and dynamic responses with the right human tone.
Advisor Assist powered by Generative AI
Integrate generative AI with knowledge bases and historical customer data to empower advisors with real-time guidance—for faster service and greater efficiency.
Knowledge Management powered by Generative AI
Enhance customer support with AI-driven technology to generate and manage knowledge effectively—automating content, optimising storage, and improving access to empower faster, informed decisions.
Automated Quality
Assurance
Analyse 100% of your customer interactions to detect deviations and opportunities to achieve higher quality standards, improve operational effectiveness, and ensure customer satisfaction.
DevX powered by
Generative AI
Boost productivity throughout the development lifecycle—from writing and maintaining code, to testing, reviewing, and documenting—and receive recommendations to ensure a thoughtful end product at every step.
Content Creation powered by Generative AI
Use generative AI to streamline content creation processes, generate content at scale, personalise content, and free up time for content creators to focus on higher-level tasks.
Insights powered by Generative AI
Harness generative AI algorithms to extract valuable insights from your big data assets for game-changing business intelligence—simulate scenarios, predict trends, and make informed business decisions.
Featured Insight
From Vision to Innovation: A Guide on Generative AI for Business Leaders
Discover how you can use generative AI to grow revenue, save costs, innovate, and more.
Why Concentrix
We’re helping brands to unlock growth with generative AI, from streamlining operations and accelerating processes to boosting productivity.
Transformational Expertise
For decades, we’ve been a leader in accelerating business outcomes with AI. Our success is powered by a dynamic ecosystem of experts who design, build, and run the future.
Domain Knowledge
Through deep industry knowledge and understanding of clients’ operations and practices, we’re uniquely positioned to help brands maximise the value of generative AI for their business, customers, and employees.
Governance Empowered
By approaching generative AI with a holistic view of risks and scenarios, we effectively balance how best to augment people and AI to address challenges, drive meaningful innovation, and safeguard data accuracy and compliance.Human-Centred
It’s part of our DNA. As a leading technology and services provider, we consider the broader context of how generative AI solutions can positively influence people and the customer journey—to tap into more personalised and meaningful outcomes.
Protecting Brands
Safeguard your LLM performance with robust security, governance, and risk management protocols that securely and responsibly enhance your brand experience.
Generative AI at work
1. Envisioning a Better Healthcare Experience
We’re helping one healthcare company conceptualise a simpler healthcare experience with generative AI. By making interactions with doctors and healthcare providers less painful—fewer forms to fill, less waiting, and more meaningful conversations—generative AI has the potential to tailor healthcare to the individual. But before building a solution, the client needed a vision for how generative AI could evolve the patient experience.
2. Customer Support Transformation in Tech
One technology company’s customer support advisors were struggling to navigate a complex landscape of products. We developed a generative AI application in just three weeks that allowed them to swiftly tackle technical queries with AI assistance. It featured a user-friendly interface, feedback mechanisms, analytics dashboards, and word moderation. Productivity soared by 65 percent, and query response times were slashed by four minutes, resulting in substantial cost savings.
3. Enhancing a Telehealth Chatbot
We created a secure, real-time generative AI solution that efficiently triaged patient enquiries, ensuring they received accurate responses while safeguarding their privacy. Conversational automation seamlessly incorporated data sources—even a treasure trove of first-party information—into the chatbot. While complying with healthcare regulations, we ingested provider data, integrated it into the existing model, and created the ability to integrate with a Language Learning Model.
4. AI-Powered Shopping
Faced with the challenge of overwhelming customers with too many options for online furniture shopping, 3D Cloud by Marxent sought a generative AI solution to simplify the process. They turned to Concentrix. In just two days, we crafted a generative AI chatbot. This AI buddy replaced dropdowns and checkboxes with conversation, making furniture customisation a breeze and expediting the configuration of the perfect piece
Related Insights
Thought leadership and research to inspire innovation
E-book
Powering Generative AI Customer Service: How Concentrix and Amazon Connect Can Transform Your CX
Blog
Designing for Tomorrow: The Role of Generative AI Technology in Human-Centred Innovation
