Concentrix
Webinar
What the 2026 CX Capability Index Reveals About the Future of Customer Experience

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Customer expectations are evolving faster than ever.

As AI moves into the mainstream, organisations across Australia and New Zealand continue to invest heavily in customer experience. Yet many are finding it increasingly difficult to translate that investment into capability, business outcomes and competitive advantage.

Join Concentrix and AWS as we unveil the findings from the CX Capability Index 2026 and explore how leading organisations are responding to rising customer expectations, scaling AI adoption, and building the capabilities needed to stay ahead. The research suggests the challenge is no longer proving that CX matters. The challenge is keeping pace.

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Watch this webinar to gain insights into:

  • How AI is reshaping customer expectations and redefining what great CX looks like today.
  • Why many organisations are struggling to turn CX investment into measurable capability and business impact.
  • Where organisations are creating value from AI and the barriers preventing successful scale.
  • What leading organisations are doing differently to build capability and maintain competitive advantage.
Watch the recording now and gain exclusive access to the latest CX insights from across Australia and New Zealand.

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This field is for validation purposes and should be left unchanged.
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