Insights from 200+ Global Executives
Concentrix surveyed 201 insurance executives from 17 countries to find out what’s driving technological change in the insurance industry—and where innovation is needed the most.
Play Video
SHAPING THE FUTURE OF INSURANCE
Navigate disruption with confidence
The insurance industry is at a turning point. With technological innovations reshaping traditional practises, staying ahead means more than just adapting. Our comprehensive Insurance Technology Outlook 2025 report reveals how insurance industry leaders across the globe can turn disruption into a competitive advantage.
STRATEGIC TOOLS FOR INSURANCE PROFESSIONALS
80% of executives agree that digital transformation is essential for survival
In a world where 80% of insurance executives agree that digital transformation is vital, equipping yourself with the right tools and knowledge can help you stay relevant. This report doesn’t just outline industry changes—it offers strategic pathways for insurance professionals to harness the latest technology evolving the industry.
CLEAR PRIORITIES ARE NEEDED
Proactive strategies are the path forward
Only a handful of insurers are settling for reactive strategies like cancelling policies. Instead, most respondents are focused on educating their customers and working to better understand their needs. They need to turn risk into growth and challenges into innovation with insights that empower their business decisions.
PATHS TO AI ADOPTION
91% of executives with AI plans expect transformation to be challenging
Whether leveraging AI for enhanced service or improved operations, our report lays out a framework for insurers to better understand where they are in their AI adoption journey—or, for those who have been hesitant about insurance technology, where and how to begin.
EMBRACE DIGITAL OR FALL BEHIND
The rewards far outweigh the risks
The road ahead might be challenging, but the data is clear: insurers who don’t embrace digital transformation risk falling behind, losing their edge in the market, and struggling to keep their customers.
What’s Inside?
Digital Transformation Insights
Understand how AI and data infrastructure are revolutionising policies, premiums, and customer experiences.
Actionable Strategies
Learn from the successes and challenges faced by your peers to implement effective, future-proof solutions.
Customer Experience Revolution
Discover how to enhance service with AI-driven insurance technology that builds loyalty and trust.
The insurance industry can’t afford to stand still in the face of evolving customer behaviors and ongoing technology-driven innovation.
Stay one step ahead—claim your competitive advantage
Gain insights from insurance executives who truly understand the industry. In our report, you’ll find the data you need to understand the challenges facing insurance, the tools to set realistic priorities with measurable goals, and ways to develop strategies for transformation that navigate the risks involved.
Don’t get left behind. Stay informed and prepared to tackle the challenges of tomorrow. Download our report today and step confidently into the future of insurance.
Frequently Asked Questions (FAQs)
What is the biggest challenge facing the insurance industry?
Insurance executives identified shifting consumer behaviour as the biggest challenge facing the insurance industry, followed by increased regulatory pressure and economic volatility.
How is digital technology transforming the insurance industry?
Digital technology in the insurance industry is already transforming everything from developing distinct digital strategies for distribution and fulfillment across sectors to managing the impact of the API economy on the traditional value chains within fintech.
How can generative AI be used in the insurance industry?
As insurance companies become more comfortable with the technology, we’ll see more hyper-personalized applications of generative AI like customer service chatbots and automated claims processing, along with back-office applications for document summarization and even underwriting assistance.
How important is data in insurance?
With the right data, insurance executives can understand what customers need, personalize offerings, manage risk, and ensure regulatory compliance, but they need to be able to make informed decisions with the data to turn it into meaningful actions that create customer and business value.
What are the technological trends shaping the insurance industry in 2025?
Technological trends for insurance in 2025 include customer experience enhancement, process automation, cloud computing, and artificial Intelligence—embracing insurance technology to evolve from natural language processing (NLP) and machine learning (ML) to generative AI.