Concentrix

Kathryn Harrison

GVP, Strategy & Business Operations

Why You Should Care About the Rise of the Agentic Consumer

3.1 Billion Reasons Why You Should Care About the Rise of the Agentic Consumer

The agentic consumer is already here. Learn what the rise of AI agents means for customer experience, operations, and growth.
Forbes

How AI Shapes Customer Experience Before A Human Ever Steps In

Long before a customer speaks with a human representative, AI may already be shaping parts of their experience with a brand.
AsembleAI Podcast

AI Commercialization at Scale: Concentrix’s Strategy, Agentic Workflows & the Deepfake Threat

Everyone's deploying AI. Far fewer are turning it into measurable business value.
Humans of AI Podcast

Building a Hybrid Human and AI Workforce at Concentrix

What does the future of work look like when humans, AI agents, and automation all operate as part of the same workforce?
Outcome-Washing: How to Spot Fake Outcome-Based Pricing

Outcome-Washing: Are You Paying Your AI Vendor to Keep Your Problems Alive?

Outcome-washing can hide weak commercial models. See what real outcome-based pricing should look like for your enterprise.
Forbes

The Internal Initiatives Tech Leaders Are Prioritizing In 2H2026

As the second half of 2026 rolls forward, technology leaders are deciding which internal initiatives will best position their organizations for what comes next.