Concentrix
Guy Bourgault

Guy Bourgault

Head of Agentic Systems

Guy Bourgault is head of agentic systems at Concentrix, where he is responsible for a full portfolio of agentic services and the agentic operating framework. He ensures consistent delivery of agentic services worldwide, driving improved efficiency, productivity and value across his clients’ businesses.
Beyond Scheduling: Closing the Gaps in Patient Engagement That Lead to Missed Care

Beyond Scheduling: Closing the Gaps That Lead to Missed Care 

Missed care often starts after the visit. See how patient engagement and proactive outreach can close critical care gaps.
Why You Should Care About the Rise of the Agentic Consumer

3.1 Billion Reasons Why You Should Care About the Rise of the Agentic Consumer

The agentic consumer is already here. Learn what the rise of AI agents means for customer experience, operations, and growth.
IT Brew

IT Brew Movie Club: ‘Memento’ (2000)

Why the insurance agent seems like an AI agent.
DigitalCXO

Before the Agentic Deployment: Quantify Data Risks

Poor data quality is one of the top reasons why AI initiatives fall flat. Yet CXOs struggle to secure the budget they need to get data governance initiatives off the ground.
IT Brew

How to decommission an AI agent

Professional services firm KPMG’s Q2 2026 numbers reveal that, among more than 200 senior business leaders at US companies with annual revenue of $1 billion or more, AI agents have a 53% adoption rate.
IT Brew

How keeping LLM responses short can boost your AI plans

We talk with IT pros about how they’re keeping word counts (and AI usage costs) down.