Colin O’Neill

Senior Director, Strategy & Design

Colin O’Neill is a CX and design strategy leader with 25+ years’ experience driving AI-enabled customer engagement and digital operations. As Product Owner of an AI-powered client portal, he leads cross-functional teams to deliver agentic AI, personalization, and data-driven insights, transforming customer experience and business performance at scale.

Next-Gen Customer Care: Beyond the Contact Center

See how Concentrix and Salesforce use AI to transform CX. Explore use cases, improve performance with Agentforce, and deliver personalized customer care.

Balancing People and Technology: Optimizing Contact Centers with Generative AI

Gain insights on how to transform customer care and achieve strategic business goals by people, processes, and technology working together.

What Is Experience Design?

Explore the methods behind experience design and how they create value, meaning, and meaningful associations for customers.