Meet the customer feedback management software that will transform your CX.
In a world where wow-worthy CX is the undeniable standard, it can be challenging for brands to orchestrate memorable experiences that will leave their customers coming back for more—time and time again.
ConcentrixCX empowers brands to shape best-of-the-best experiences, all in one world-class customer feedback management (CFM) platform. Our solution lets everyone—from CX leaders to frontline advisors—listen to, predict, and act on insights. From capabilities centered on ensuring team success, to closing the loop with at-risk customers in real time—and everything in-between, our technology makes sure you are tapped into every point of the customer experience journey. From start to finish.
Design, build, and run the future of your brand’s CX with ConcentrixCX.
Learn more about ConcentrixCX.
The industry-leading customer feedback software that helps you listen to every customer, understand their journey, and orchestrate moments.
Collect feedback without disruption.
Optimize your digital channels by collecting customer feedback in ways that complement the total user experience.
Save at-risk customers before it’s too late.
Intercept during the feedback collection process and recover unhappy customers.
Make it easy for leaders to engage with team members.
Demonstrate executive buy-in by involving leaders in staff recognition and follow-up processes.
Evaluate CX across all moments of truth.
Break down silos and address issues across the entire customer journey.
Analyze text and surface trends with cutting-edge technology.
Understand what your customers are saying by measuring emotion, sentiment, and intent with unstructured feedback.
See how improvements will shift scores.
Know what to expect from improvements and prioritize action plans with the help of predictive models.
Improve frontline delivery performance.
Create meaningful conversation and manage staff success using the coaching suite.
Keep a pulse on CX while on-the-go.
Act on insights and improve the customer experience from anywhere, at any time.