We are pleased to be recognized as a Strong Performer in the Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.
Forrester evaluated customer feedback management (CFM) providers and, based on a set of 40 criteria, identified the ones they determined to be “the 10 providers that matter most.”
And Concentrix is proud to be one of them.
“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on analysis and action,” says Forrester.
We received the highest scores possible in nine criteria, including speech analytics and speech-to-text, and VoE (as it relates to the customer experience).
Download a complimentary copy of the full Forrester report, available for a limited time.
Download The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020