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Concentrix Corporation
  • What We Do
  • Services

    SERVICES

    At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.

    CX Strategy

    CX Transformation, CX Model Design, Customer Research, Voice of the Customer

    Experience Design

    Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

    Digital Engineering

    Omnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development

    Experience Platforms

    Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

    Automation & Operations

    Intelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance

    Enterprise Modernization

    Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization

    Data & Analytics

    Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics

    CX Management

    Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections

    Content Trust & Safety

    Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation

    Featured Solutions

    Generative AI

    Voice of the Customer

    Work at Home

    Customer Loyalty

    Digital Selling

    AnyPaaS

    Asynchronous Messaging

    Cloud Contact Center

    Self-Service AI Bots

    SERVICES

    At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.

    CX Strategy

    Customer Loyalty, CX Transformation, CX Model Design, Customer Research, Digital Selling, Voice of the Customer

    Experience Design

    Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

    Digital Engineering

    Omnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development, Generative AI

    Experience Platforms

    Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

    Automation & Operations

    Intelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance

    Enterprise Modernization

    Generative AI, Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization, Cloud Contact Center, Self-service AI Bots, Business Messaging, AnyPaas

    Data & Analytics

    Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics

    CX Management

    Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections, Work at Home

    Content Trust & Safety

    Protected Experiences, Uncompromised Wellness, Globalized Operations, Focused Innovation

    Featured Webhelp Services

    Regulated, KYC & Payment Services
    Customized solutions for onboarding and order-to-cash

    Management Consulting
    Solving your most complex customer journey challenges

    Organizational Excellence
    Develop your people to define, deliver and sustain transformation

    Healthcare Specialized Services
    A range of solutions for healthcare customer engagement

    Polyglot
    AI-powered interactions in your customers’ native language

    The Nest
    A dedicated approach for start-ups and scale-ups

  • Industries

    YOUR INDUSTRY. OUR EXPERTISE.

    Startup or market leader. Tech titan or service superstar. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.

    Automotive

    Banking, Financial Services & Insurance

    Consumer Electronics

    Energy & Public Sector

    Healthcare Services

    Media & Communications

    New Economy & Startups

    Retail & eCommerce

    Technology

    Travel, Transportation & Tourism

  • Insights

    INSIGHTS

    The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.

    Blog

    Case Studies

    Videos

    Fact Sheets

    Thought Leadership

    Infographics

    Enterprise intelligence

    Generative AI and Enterprise Intelligence: The Next Horizon for VOC

  • About Us

    ABOUT US

    We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.

    Investors

    Partners

    Awards & Recognition

    2023 Sustainability Report

    Locations

    News

    Events

    Corporate Fact Sheet

    Legal

    The Forrester Wave™: Customer Feedback Management, Q1 2023

    The Forrester Wave™: Customer Feedback Management, Q1 2023

  • Contact
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Concentrix Corporation
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CX Foundation

Future-Proof Your CX Foundation

the voice of the customer

Generative AI’s Impact on the Voice of the Customer

quiq generative ai

Quiq Webinar: ChatGPT, Generative AI, and CX—Myth vs. Reality

Data Science Problems

Unlocking the Secrets to Overcoming Data Science Problems 

Cloud Contact Center Migration

Cloud Contact Center Migration 

AI for CX

Leverage AI for CX Strategy

Business process automation tools

The Business Process Automation Tool Every Company Needs  

Conversational AI: The Promise of Intelligent Customer Support

Conversational AI: The Promise of Intelligent Customer Support

digital front door strategy

The New Digital Buying Experience

Disruption or innovation: Which digital front door strategy is right for your patients?

Disruption or innovation: Which digital front door strategy is right for your patients?

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What We Do

  • Design
  • Build
  • Run

Services

  • CX Strategy
  • Experience Design
  • Digital Engineering
  • Experience Platforms
  • Automation & Operations
  • Enterprise Modernization
  • Data & Analytics
  • CX Management
  • Content Trust & Safety

Industries

  • Automotive
  • Banking & Financial Services
  • Consumer Electronics
  • Energy & Public Sector
  • Healthcare Services
  • Insurance
  • Media & Communications
  • New Economy & Startups
  • Retail & eCommerce
  • Technology
  • Travel, Transportation & Tourism

Insights

  • Blog
  • Case Studies
  • Videos
  • Fact Sheets
  • Thought Leadership
  • Infographics

About

  • Investors
  • Partners
  • Awards & Recognition
  • 2023 Sustainability Report
  • Locations
  • News
  • Contact Us
  • Legal

Investors

  • Overview
  • Financials
  • Events & Presentations
  • Financial News
  • Governance
  • Stock Information
  • Investor Resources

Careers

  • Culture
  • Work at Home
  • Search & Apply

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Contact Us

+1-800-747-0583

© 2023 Concentrix Corporation. All Rights Reserved.

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