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Concentrix Corporation
  • What We Do
  • Services

    SERVICES

    At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance.

    CX Strategy

    CX Transformation, CX Model Design, Customer Research, Voice of the Customer

    Experience Design

    Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization

    Digital Engineering

    Omnichannel Engineering, Immersive Experience, API & Integration Services, Edge Computing, Custom Development

    Experience Platforms

    Strategy & Programs, Technology & Innovation, Project Services, Manage & Optimization

    Automation & Operations

    Intelligent Operations, Process Intelligence & Automation, Test Automation, Intelligent Automation, Cybersecurity, Experience Assurance

    Enterprise Modernization

    Cloud Engineering, Intelligent Automation, API Management & Security, Conversational AI, Contact Center Modernization

    Data & Analytics

    Intelligence Strategy, Data Engineering, Advanced Analytics, Business Insights, Marketing Analytics, Customer Analytics, Operational Analytics, Process Intelligence & Optimization, Compliance & Risk Analytics

    CX Management

    Marketing Solutions, Revenue Growth Services, Customer Care, Technical Support, Collections

    Content Trust & Safety

    Protected Experiences, Uncompromised Wellness, Global Operations, Focused Innovation

    Featured Solutions

    Generative AI & ChatGPT

    Voice of the Customer

    Work at Home

    Customer Loyalty

    Digital Selling

    AnyPaaS

    Asynchronous Messaging

    Cloud Contact Center

    Virtual Assistant

  • Industries

    YOUR INDUSTRY. OUR EXPERTISE.

    Startup or market leader. Tech titan or service superstar. Whatever your business, wherever you operate, the chances are Concentrix has been there and done that. If good enough is never good enough for you, Concentrix is the partner you need to reimagine your CX future.

    Automotive

    Banking & Financial Services

    Consumer Electronics

    Energy & Public Sector

    Healthcare Services

    Insurance

    Media & Communications

    New Economy & Startups

    Retail & eCommerce

    Technology

    Travel, Transportation & Tourism

  • Insights

    INSIGHTS

    The more you know, the better your customer experience. So we gathered the most valuable ideas, materials, and tools to benefit your business, all in one place.

    Resources

    Blog

    Case Studies

    Videos

    Fact Sheets

    Waste Reduction

    Putting Waste Reduction on the Menu

  • About Us

    ABOUT US

    We pledge to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined, for our clients, their customers and staff.

    Investors

    Partners

    Awards & Recognition

    2022 Sustainability Report

    Locations

    News

    Corporate Fact Sheet

    Legal

    The Forrester Wave™: Customer Feedback Management, Q1 2023

    The Forrester Wave™: Customer Feedback Management, Q1 2023

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Category: Case Studies

Going above and beyond Exceptional CX

Medicare Advantage

A Prescription for Better Medicare Advantage Outcomes

Waste Reduction

Putting Waste Reduction on the Menu

Text analytics

Text Analytics Made Easy

membership retail stores

Building the Future of Membership Retail Stores 

CX Journey

Delivering a CX Journey Blueprint for Success

Exceptional CX Transformation Worth Celebrating | Concentrix Case Study

Transformative CX Worth Celebrating

CX measurement

Modernizing CX Measurement

A Major League Member Experience

A Major League Member Experience

How Fastly Made the Customer Experience as Great as Their Products

How Fastly Made the Customer Experience as Great as Their Products

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What We Do

  • Design
  • Build
  • Run

Services

  • CX Strategy
  • Experience Design
  • Digital Engineering
  • Experience Platforms
  • Automation & Operations
  • Enterprise Modernization
  • Data & Analytics
  • CX Management
  • Content Trust & Safety

Industries

  • Automotive
  • Banking & Financial Services
  • Consumer Electronics
  • Energy & Public Sector
  • Healthcare Services
  • Insurance
  • Media & Communications
  • New Economy & Startups
  • Retail & eCommerce
  • Technology
  • Travel, Transportation & Tourism

Insights

  • Resources
  • Blog
  • Case Studies
  • Videos
  • Fact Sheets

About

  • Investors
  • Partners
  • Awards & Recognition
  • 2022 Sustainability Report
  • Locations
  • News
  • Contact Us
  • Legal

Investors

  • Overview
  • Financials
  • Events & Presentations
  • Financial News
  • Governance
  • Stock Information
  • Investor Resources

Careers

  • Culture
  • Work at Home
  • Search & Apply

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Contact Us

+1-800-747-0583

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